Medical Social Work
Ruby Hall Clinic's Medical Social Work Department collaborates closely with medical teams to support patients and families through the social, emotional, environmental, and financial challenges that can accompany illness and hospitalisation.
Founded in 1990, the department includes dedicated medical social workers who remain involved through the patient journey, from diagnosis and admission support to discharge planning, counselling, rehabilitation, and community linkage.
Referrals are accepted from doctors, nurses, patients, families, community organisations, and other healthcare providers concerned about a patient's well-being.
Holistic patient support that connects treatment plans with counselling, access, rehabilitation, and community resources.
How Medical Social Work Supports Care
The department works alongside clinicians and nursing teams to understand the non-medical barriers affecting recovery, including emotional distress, affordability concerns, family coordination, rehabilitation needs, and discharge readiness.
Its role is not limited to bedside counselling. The team also supports organ transplant pathways, social assistance planning, follow-up linkage, community outreach, and collaboration with government and non-government agencies.
Where Patients And Families Need This Support
Psychosocial counselling during diagnosis and treatment
Financial guidance and referral to support agencies
Discharge, rehabilitation, and follow-up coordination
Family communication and crisis intervention
Psychosocial counselling during diagnosis and treatment
Financial guidance and referral to support agencies
Discharge, rehabilitation, and follow-up coordination
Family communication and crisis intervention
Core Medical Social Work Services
Counselling And Emotional Support
Patients and family members receive counselling to improve coping, decision-making, and emotional stability through difficult phases of care.
Resource And Access Support
The team helps connect patients with community resources for financial support, accommodation, transportation, and broader treatment access needs.
Transplant And Scheme Coordination
Medical social workers act as key coordinators in organ donation and transplant workflows, patient registrations, scheme assessments, and related counselling.
Key Areas Of Work
The reference page frames medical social work as a patient-support service spanning both counselling and practical problem-solving.
- Counselling for patients and family members
- Support group activities for patients, families, friends, and healthcare professionals
- Referral to community resources for financial, transport, and lodging needs
- Information, training, and in-house support for healthcare teams
The department performs several structured functions that directly influence patient access, care continuity, and psychosocial recovery.
- Point of contact support for organ donation and transplant programmes
- Registration support and counselling for organ transplant pathways
- Fund-raising linkage with partner agencies
- Psychosocial counselling for admitted patients, donors, and transplant recipients
- Assessment for schemes such as IPF and related support systems
- Psychosocial assessment and intervention for treatment and discharge planning
- Grief and loss counselling, including support group assistance
The department also contributes to Ruby Hall Clinic's outreach vision by improving healthcare access and community support beyond the ward.
- Communication between the patient's family and the medical team
- Pre-care and post-care planning
- Patient and staff education
- Follow-up support and rehabilitation planning
- Crisis intervention and social research
- Networking with agencies and government offices
Reach The Team Through
Primary Contact Point
The mirrored source positions Sassoon Road as the clearest operational contact point for the Medical Social Work team.
- Ruby Hall Clinic Hospital, 40 Sassoon Road, Sangamvadi, Pune - 411001
- Hospital contact: +91 020 6645 5100
Campus Support Access
The wider Ruby Hall system also surfaces Hinjawadi as a support location for hospital access and appointment coordination.
- Rajeev Gandhi Infotech Park, MIDC Phase 1, Plot No. P-33, Hinjawadi, Pune - 411057
- Campus contact: +91 020 6699 9930
Campus Support Access
Wanowrie is also referenced within the wider hospital contact structure for patient guidance and follow-up access.
- 59/6, Disney Park, Azad Nagar, Wanowrie, Pune - 411040
- Campus email reference: wanowrie@rubyhall.com
- Campus contact: +91 20 6649 4949
Medical Social Work FAQs
Who can refer a patient to the Medical Social Work team?
Referrals can come from doctors, nurses, patients, family members, community organisations, and other healthcare providers who identify a psychosocial or practical support need.
Does the department only offer counselling?
No. Counselling is one part of the role. The team also supports discharge planning, access to resources, transplant pathways, scheme assessments, rehabilitation linkage, and community outreach.
Can the team help with financial or access concerns during treatment?
Yes. The reference page explicitly highlights referral support for financial concerns, transportation issues, lodging during treatment, and connection with service organisations.
Ask For Support Before Practical Problems Grow
Medical social work is most useful when patients and families involve the team early, before emotional strain, access barriers, or discharge planning gaps begin to delay care.
Book an AppointmentMeet Our Doctors
Mrs. Lochana Jadhav
Deputy Manager Medical Social Worker & Transplant Coordinator
- Mon to Sat
- Day hours